Help & Support

These are some of the most common questions and customer issues we receive.
If your question is not answered below please contact us directly:

* * * * * *

We typically respond to e-mails within 12 hours.
Please check your spam folder if you have not received a reply!

Note: As of May 2019 our e-mails to customers using (UK) and (South Korea) are blocked.
Even if you e-mail us first, our replies to you will be blocked. (And you won't receive any notification.)

Membership / Subscription Problems

Can't Login /
Account Not Working

If you've just joined and can't login for the first time - you are most likely entering your username and password incorrectly. Check your membership confirmation e-mail from Verotel to verify your exact username and password.

Note that usernames and passwords are case sensitive.
That is there is a difference between an "T" and a "t" when entering in your username and password.

If you are still having trouble logging in, please contact us directly at the e-mail address above.

Can Login But Can't Download / View Videos

99% of the time is caused by using an old and/or incompatible internet browser.

For viewing on PC/Mac we recommend a recent version of Google Chrome, Microsoft Internet Explorer / Edge, Mozilla Firefox or Apple Safari.

For mobile phones or tablets we recommend Google Chrome (for Android devices) and Apple Safari (for iOS devices).

Due to incompatibilities in the authentication system our website uses, internet browsers made in mainland China (such as UC, 360, QQ, etc) usually will not work. Those using mainland Chinese internet browsers should use one of the above internet browsers when visiting the member's area of the website.

Lost Username / Password

Please use Verotel's password recovery page here or contact us directly at the e-mail address above.

Cancel Recurring Membership

Please visit Verotel's cancellation page here or contact us directly at the e-mail address above.

Change Username / Password

We need to do this manually for you. Please contact us directly at the e-mail address above.

Change Credit/Debit Card on Subscription

We need to manually initiate this for you. Once we do then Verotel will then send you an e-mail containing a link at which you can update your credit/debit card on file.

Please contact us first directly at the e-mail address above.

Website Content

How often is BLS Oregon updated?

BLS Oregon, as of December 10th 2018, no longer receives regular updates.
New videos come simply "if and when they are filmed".

Video quality?

The majority of our videos are shot and made available in HD 1080p.
Some older videos, however, may be in HD 720p or SD.

Can I download videos for offline viewing?

Yes. All videos on our site are downloadable (MP4/H264 format) for offline viewing.

Video format? What do I need to play?

All of our videos are encoded in standard MP4/H264 format. Just about any device these days (computer, laptop, phone, tablet) is capable of playing MP4 videos out of the box.

If you are on a particularly older computer (for example - running Windows XP) you may need to install a third party media player to view MP4 files. We would recommend the free and open source VLC for this.